Postcard Terms
Seller
SolveOne EOOD, EIK 208821652. Registered address: 8000, Ivan Shishman 45, Burgas, Bulgaria. Contact: hello@burgascats.com.
Orders and payment
Personalised paper postcards are printed and posted by hand from Burgas. Card payments only through Stripe Checkout. Prices include 20% Bulgarian VAT: €10 per card plus €2 EU postage or €4 outside EU.
Posting and delivery
We post cards from Burgas once a week. Estimated delivery after posting with Bulgarian Posts (not guaranteed): Bulgaria 2–5 working days; other EU countries 5–15 working days; outside the EU 10–30 working days. Postcards travel as ordinary letter mail without tracking.
Refunds
If your postcard hasn't arrived within 30 working days of posting, or arrives damaged, email hello@burgascats.com with your order number within 60 days of the posting date. We'll send a new card free of charge or refund the full amount, whichever you prefer. You can cancel an order for a full refund until it has been printed; write to us as soon as possible. Refunds go back to the card you paid with within 14 days.
Right of withdrawal
Each postcard is personalised with your message and the recipient's address, so the 14-day right of withdrawal does not apply (Art. 57(3) of the Bulgarian Consumer Protection Act; Art. 16(c) of Directive 2011/83/EU). This doesn't affect your rights if a card is lost or damaged (see Refunds).
Official sales document
[ACCOUNTANT REVIEW REQUIRED — seller will specify the official sales document].